nextnanomat GUI does not start¶
Sometimes the application will not start or crash unexpectedly. The Windows event log file can be helpful to troubleshoot errors. You can find them by opening the ‘Event Viewer’ application:
Search for ‘event viewer’ in the Windows search bar
Select and open the Event Viewer application
Navigate to ‘Windows Logs’ and select ‘Application’
You will see a list of recently occured errors and warnings
Select the Application error which correlates with the time of the application crash
Copy the information within the ‘General’ tab
Paste the information into a text editor (e.g. Notepad++) and save as
.txt
Additionally, you can take a screenshot of the Event Viewer and save as
.jpg
or.png
fileAttach these files to your support request
Note, sometimes two error events belong to one application crash. Then proceed as described for both of them.